Refund and Returns Policy

Refund & Returns Policy

Last updated: October 24, 2026

At item100, we want you to be happy with every purchase. If something is wrong with your order, this policy explains how returns, exchanges and refunds work.

1. When You Can Return or Exchange

You can request a return or exchange if:

The product is damaged or broken on delivery
The product is faulty or not working
You received the wrong product, size or colour
Items are missing from your parcel
The product is significantly different from the description on our website

2. Time Limit

For damaged, wrong or missing items, please inform us within [48 hours] of receiving the parcel.
For faulty products, return requests must be made within [7 days] of delivery.
Requests made after this period may not be accepted, except under product warranty.

3. Conditions for Return

The product must be unused (except for testing a faulty item) and in its original condition.
Original box, packaging, accessories, manuals, free gifts and invoice must be returned.
Please share a clear photo or unboxing video of the problem. An unboxing video is strongly recommended for electronics and gadgets.

4. Non-Returnable Items

The following cannot be returned unless they are damaged, faulty or wrong:

Products damaged by misuse, drops, water or burns after delivery
Opened beauty, personal care and hygiene items (e.g. trimmers, cosmetics)
Products without original packaging or accessories
Items sold as clearance or marked “non-returnable” on the product page
Change of mind after the product has been used

5. How to Request a Return

Contact us at +880 1355-944683 (call or WhatsApp) or support@item100.com
Share your order number, the problem, and photos or video
Our team will review your request within [24–48 hours]
Once approved, we will arrange pickup or tell you how to send the product back

6. Exchange

If your return is approved, we will replace the product with the same item. If the same item is out of stock, you can choose a different product of similar value or request a refund.

7. Refunds

Refunds are issued when an exchange is not possible, or when an order paid in advance is cancelled.
Refunds will be sent through [bKash / Nagad / bank transfer] or the original payment method.
Refunds are processed within [7–10 working days] after we receive and inspect the returned product.
For Cash on Delivery orders, refunds will be sent to your mobile banking account or bank account.

8. Delivery Charges

If the product is damaged, faulty or wrong, item100 will bear the return and re-delivery charges.
If a return is accepted for any other reason, the customer must pay the delivery charges.
The original delivery charge is non-refundable unless the mistake was ours.

9. Order Cancellation

You can cancel an order before it is shipped.
Once shipped, the order cannot be cancelled. If you refuse the parcel without a valid reason, you may be asked to pay the delivery charge.

10. Contact Us

item100
📍 Waqf Building, 4 New Eskaton Road, Dhaka 1000, Bangladesh
📞 +880 1355-944683 (WhatsApp)
✉️ support@item100.com
🕙 [10:00 AM – 10:00 PM]