Privacy Policy
Privacy Policy
Last updated: October 24, 2026
At item100.com (“item100”, “we”, “us”, “our”), we value your privacy. This policy explains what information we collect when you use our website, create an account or place an order, how we use it, and how we keep it safe. By using our website, you agree to this policy.
1. Information We Collect
Information you provide:
- Name, mobile number and email address
- Delivery address (area, city, district)
- Account and login details (password, or mobile number for OTP verification)
- Information provided when placing an order or requesting a return or exchange
- Messages you send us via customer support, phone, WhatsApp or Facebook
Information collected automatically:
- IP address, browser and device type
- Pages you visit and products you add to your cart or wishlist
- Information collected through cookies and similar technologies
Payment information:
Online payments are processed through secure payment gateways. We do not store your card number, PIN or mobile banking password. We only receive the transaction reference and payment status.
2. How We Use Your Information
- To receive, confirm, pack and deliver your orders
- To call or send SMS for order confirmation
- To verify your identity through OTP and keep your account secure
- To process order tracking, returns, refunds and exchanges
- To respond to your questions and complaints
- To improve our website and services
- To send offers, discounts and new product updates, with your consent
- To prevent fraud, fake orders and misuse
- To comply with legal obligations
3. Sharing Your Information
We never sell or rent your personal information. We share it only when necessary:
- Courier/delivery partners: your name, mobile number and address, to deliver your order
- Payment gateways: to process online payments
- SMS and technology providers: to send OTPs and order updates and to operate the website
- Law enforcement authorities: when lawfully required under the laws of Bangladesh
These parties receive only the information needed for their specific task.
4. Cookies
Our website uses cookies to remember your cart and login, analyse website usage and show relevant ads. Third-party analytics and advertising tools such as those from Facebook or Google may be used for this. You can disable cookies in your browser settings, but some features of the website may not work properly.
5. Data Security
We take reasonable measures to protect your information, including SSL encryption (HTTPS), secure servers and limited staff access. However, no method of transmission over the internet is 100% secure. Never share your password or OTP with anyone. item100 will never call you to ask for your OTP or password.
6. Data Retention
We keep your information for as long as your account is active and as long as needed for orders, accounting, dispute resolution and legal requirements. After that, it is deleted or anonymised.
7. Your Rights
- View and correct the information in your account
- Request deletion of your account and personal information
- Opt out of promotional SMS, emails or calls
Contact us using the details below for any of these requests, and we will act within a reasonable time.
8. Children’s Privacy
Our services are not intended for anyone under 18. We do not knowingly collect personal information from children. If we learn that a child’s information has been collected by mistake, we will delete it.
9. Third-Party Links
Our website may contain links to Facebook, WhatsApp or other websites. item100 is not responsible for the privacy practices of those platforms, so we recommend reading their policies.
10. Changes to This Policy
We may update this privacy policy when needed. The updated policy will be published on this page with a new “Last updated” date. Continuing to use the website after changes means you accept the updated policy.
11. Contact Us
If you have any questions about this policy or your information, please contact us:
item100
📍 Waqf Building, 4 New Eskaton Road, Dhaka 1000, Bangladesh
📞 +880 1355-944683 (WhatsApp)
✉️ support@item100.com
🕙 10:00 AM – 10:00 PM